Getting started with B9 is fast and simple. Follow these steps to create your account:
Step 1: Download the B9 App
Get the B9 app from the App Store or Google Play, and tap Sign Up. You can only sign up through the mobile app.
Step 2: Complete Onboarding steps
You'll be asked to provide:
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A valid U.S. phone number
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Your email, full name, and date of birth
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Your full U.S. address
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Your SSN or ITIN
Make sure all information is accurate to avoid delays.
Step 3: Wait for initial approval
After submitting your info, we’ll verify your identity. Most users are approved within minutes. Once approved, you'll get access to the app.
Upon approval, your B9 account will be set up immediately, allowing you to start using it right away. However, this will be incomplete verification, that allows to navigate through the app and see if our product works for you.
Step 4: Complete ID verification to gain full access
To unlock full access, including card ordering and transfers, complete your ID verification in the app. Until then, some features and limits will remain restricted.
Common sign-up issues
These are the most common issues you may encounter during the sign-up process:
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SSN already in use: You may already have a B9 account. Try logging in with your original phone number or contact support.
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ID scan failed: Make sure your ID is valid and the image is clear. Scan in good lighting with a stable connection. Check out this article for more tips: "Common issues when scanning your ID?"
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App errors: If something goes wrong, take a screenshot and share your phone model and OS with support so we can help.