If you're looking to create a B9 account, you're in luck. B9 offers a quick and easy onboarding process that you can complete from the comfort of your own home. Here's a step-by-step guide to get started:
Step 1: Download the B9 App
You can download the B9 app from the App Store for iOS or Google Play for Android. Once downloaded, open the app and select "Sign up". Please note that you can only sign up for a B9 account through the mobile app.
Step 2: Go Through Onboarding Steps
B9 will guide you through a series of onboarding steps to set up your account. You will need to provide the following information:
- Valid US phone number
- Your Email
- Your Full name and Date of birth
- Your Full US address
- Your SSN or ITIN number
- Your US government-issued photo ID (Valid US ID, US Driver's License, or US Passport)
It's important to make sure that all the information you provide is accurate and up-to-date. Any discrepancies may result in your account being declined.
Step 3: Complete the Onboarding Process
Once you've provided all the necessary information, B9 will verify your identity and determine if you meet their eligibility requirements. This process typically takes a few minutes, but in some cases, it may take longer.
Upon approval, your B9 account will be set up immediately, allowing you to start using it right away. This includes access to your B9 account and virtual card, which you can activate and begin using for Cashback. Additionally, you can request a physical B9 Visa® Debit Card at no cost. To activate the advance feature, please refer to this article.
If, however, your application is declined, please note that due to security and privacy reasons, we won't be able to disclose the reason for the decline. However, we will notify you of the decision and suggest steps you can take to address the issue. We understand that being declined can be frustrating, but we strive to protect our clients' personal information and financial security.
Most Common Issues During Sign Up
These are the most common issues you may encounter during the sign-up process:
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SSN is already in use: This means that there is another account with the same Social Security Number (SSN) that you provided during the onboarding process. If you previously opened an account with B9 and forgot about it, you can try logging in using the phone number associated with the first account. If you don't remember or are unsure, please reach out to our support team and we can check it for you.
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Fail to scan your ID: During the onboarding process, B9 requires you to provide a valid US government-issued photo ID. Some common issues that users face while scanning their IDs include blurry images, invalid documents, or unsupported file formats. If you experience any of these issues, try scanning your ID again in a well-lit environment with a stable internet connection. Check out this article for more tips: "How to overcome common issues when scanning your ID?"
- Error in the app: If you receive a message saying "Oops, something went wrong," please reach out to our support team for assistance. In order to help us diagnose and resolve the issue as quickly as possible, please provide a detailed description of the error and attach a screenshot if possible. It would also be helpful if you could provide information about your phone model and operating system. Our support team will work with you to identify the issue and provide a solution.
If you encounter any other issues during the login process, please don't hesitate to contact our support team for assistance.