Having trouble logging into your B9 app? Don't worry, you're not alone. Here are some common issues and troubleshooting steps to help you get back into your account:
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Invalid login credentials: Make sure you're entering the correct phone number and password associated with your B9 account. If you forgot your password, you can reset it by clicking on "Forgot password?" on the login screen.
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Not receiving OTP code: One of the most common issues users face is not receiving the One-Time Password (OTP) code required to log in. This could be due to a
- You have a new phone number: Contact our support to update the phone number.
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Bad phone line: In this case, try to move to an area with better reception or check with your phone carrier if there is an ongoing network problem.
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You blocked B9 from sending you SMS messages: Another possible reason is that you may have accidentally blocked B9 from sending you SMS messages. If this is the case, you can try texting "START" to (805) 590-7934 and then try logging in again. Please note that you can only log into the B9 app with your phone number and not your email address.
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Utilize voice OTP option: As an alternative, you can opt for Voice OTP. While waiting for the OTP SMS, click on "Resend OTP," and you will see the option to "Receive a call." By selecting this, you will receive a call with the OTP SMS being read aloud to you.
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Turn on Face ID or Touch ID: In addition, to make logging into your B9 app even easier, you can turn on Face ID or Touch ID features once you login the app (if your phone supports the). This will allow you to log in without needing an OTP code.
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Error in the app: If you receive an error message such as "Oops, something went wrong," please reach out to our support team for assistance. Make sure to describe the error and provide a screenshot, as well as your phone model and operating system.