Missing Payroll Deposit:
If you are missing a payroll deposit, we understand how frustrating that can be. Please note that if this is your first direct deposit, it may take a pay cycle for the changes to be reflected depending on your employer. We suggest contacting your employer to ensure that they have the correct account number and routing number. You can find this information in the Wallet Tab of the B9 app by clicking the top right corner and selecting B9 Wallet.
It's worth noting that unlike traditional banks, B9 does not hold your direct deposit until Friday to release it. We do not hold payroll deposits and as soon as we receive the deposit from your employer, we will post it. In the meantime, keep checking your B9 app for your up-to-date account balance.
Merchant Refunds:
If you are expecting a refund from a merchant, it's important to keep in mind that refunds depend on the refund policy of the store. Many merchants will refund your purchase anywhere from a few hours to a few days. Depending on the policy, the merchant must process and authorize the refund before it is posted to your B9 account. We suggest allowing for some time so that the merchant’s refund policy may be fulfilled.
ACH Transfers:
If you are waiting for an ACH transfer, please note that these transfers can take up to 72 business hours to complete, excluding weekends and federal holidays. In many cases, these transfers can settle sooner. Please be patient while waiting for the transfer to complete and keep checking your B9 app for updates on your account balance.
We understand that it can be frustrating to wait for missing credit or transfers. However, we are here to assist you with any questions or concerns you may have. Please feel free to contact our customer support team if you need further assistance.