What is returned ACH Pull?
An ACH return occurs when an ACH transfer initiated from an external bank attempts to pull funds from your B9 account, but there are insufficient funds to complete the transaction. In this case, the transfer is unsuccessful and returned.
Is there a fee?
Yes, when an ACH transfer is returned due to insufficient funds, a $4.99 ACH return fee is applied.
Where can I find this fee in B9’s policies?
This fee is listed in the Fee Schedule section of the Cardholder Agreement. You can review the agreement in the B9 app or on our website.
Why was I charged an ACH return fee?
If you initiated an ACH transfer from another bank to withdraw money from your B9 account, but there weren’t enough funds available, the transaction was unsuccessful and returned. As a result, the $4.99 ACH return fee was charged.
How can I avoid ACH return fees?
To prevent ACH return fees:
- Ensure you have enough funds in your B9 account before initiating an ACH transfer from another bank.
- Regularly check your available balance in the B9 app.
- Consider setting up balance alerts to track your funds.