Whether you've lost your B9 debit card or simply need a replacement, ordering a new card is easy and hassle-free. Here's everything you need to know to reorder your B9 card:
Reorder B9 Physical card
Step 1: Verify Your Address
Before ordering a new B9 physical card, it's essential to verify that the address you have on file is correct. You can check this information in the Profile Tab of the app under Personal Info. If the address is incorrect, please reach out to our support team at email@example.com or via in-app support with proof of address, such as a utility bill, so that we can update your address.
Step 2: Order a New Card
Once you have verified your address and confirmed that your card has not been delivered, you can proceed to order a new card. Here are the steps to follow:
Log in to your B9 app -> Go to the Cards tab -> Tap on the physical card -> Hit the three dots in the top right corner - > Choose to lock your card -> Choose to order a new card
That's it! Once you complete these steps, your new B9 physical card will be on its way to you. You will need to wait until the next day to activate the card. After activating the card, you can begin using it by adding it to Apple Pay or Google Pay.
Step 3: Wait for Delivery
B9 physical cards take between 5-10 business days to be delivered. If your card has not arrived after 10 business days, please contact our support team either through the B9 app or via email at firstname.lastname@example.org.
Reorder B9 Virtual card
Step 1: Lock Your Current Virtual Card and Reissue the New One
Navigate to the "Cards" tab and locate your virtual card, tap on it to select it, after that click on three dots on top right corner.On the card details screen, you should see an option to lock the card. Once locked, choose to replace the card. Follow the prompts to complete the process, and your new virtual card will be on its way!
It's important to be aware that virtual cards can only be issued a maximum of 10 times.
Step 2: Activate card
Remember to activate your card by clicking Activate on the card screen and set a PIN before using it!