Step 1: Lock your card to secure your funds
The first step you should take is to lock your card to prevent any unauthorized transactions. This can be done through B9 app. By locking your card, you can ensure that your funds are safe and prevent any further losses.
Step 2: Order a new B9 card
Once you've locked your card, you'll need to order a new B9 card. This can be done through B9 app. Make sure to confirm the delivery address before reissuing new card.
Step 3: Report any unauthorized transactions
If you notice any unauthorized transactions on your account, you should report them. This can help to prevent further losses and ensure that your account is fully protected. Be sure to provide as much detail as possible about the unauthorized transaction, including the date, time, and amount of the transaction.
Please note that we can only initiate a dispute for transactions that have already been posted to your account. It is important to keep in mind that pending charges may be temporary and subject to change before they are posted. Therefore, we kindly ask that you wait until the transaction is posted before contacting us to proceed with the dispute.
In summary, losing your B9 card can be a stressful experience, but by following these simple steps, you can protect your funds and order a new card quickly and easily.