How to link external card?
If you want to add an external bank card to your B9 account, you can easily do so by following these simple steps:
- Navigate to the Cards Tab.
- At the bottom of the Cards Tab, click “+ Link Card”.
- Press Continue when prompted.
- The system will request a selfie for verification.
- Enter the details of your card.
- Click “Add New Card” to complete the process.
Which cards can I link with B9?
You can add a maximum of 2 debit external bank cards to your B9 account, provided they are Visa or Mastercard. Note that only prepaid and debit cards are allowed; credit cards cannot be linked.
Common Issues When Adding an External Card
If you encounter problems when trying to add an external card, here are some common issues and their solutions:
Invalid AVS
The billing address associated with the card you are trying to add does not match the billing address on your B9 account.
Ensure that the billing address entered matches the card's billing address exactly. Even minor discrepancies, such as abbreviations (e.g., “Street” vs. “St”), can cause an AVS error. If your address has changed, it may take up to 24 hours for the update to be reflected in the AVS database.
Push and Pull transaction features are disabled
It means that the card issuer has disabled certain types of transactions on the card.
Contact your card issuer to find out why these features are disabled and if they can be enabled. If they cannot be enabled, consider using a different card.
Trying to Add a Credit Card
B9 currently only supports debit or prepaid cards for external accounts. If you are attempting to link a credit card, please switch to a debit or prepaid card.
Incorrect Card Number or Security Code (CVV)
If you see an error message regarding the card number or CVV, it usually means there is a mistake in the information you entered.
Double-check that you have entered the correct card number and CVV. If everything is correct but you still encounter issues, the card may be expired or invalid. In this case, try using a different card.