Yes, we do support Plaid! To connect your B9 account using Plaid, follow these simple steps:
Step 1. Search for B9 in the list of banks
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Step 2. Use your B9 phone number and password to initiate the connection.
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Step 3. Enter OTP Code. After entering your credentials, Plaid will ask you for a One-Time Password (OTP) code. Simply enter the code when prompted.
Step 4. Once you’ve entered the OTP code, choose the B9 account that you want to connect and the click Continue. You’re all set!
Issues connecting Plaid
If you're having trouble connecting your B9 account with Plaid, here are a couple of common issues and how to resolve them:
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Invalid Credentials:
- Ensure you're entering the correct login credentials. Your B9 login is your phone number.
- If you're unsure about your password, reset it using the B9 app, then try logging in again with the updated credentials.
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Plaid Displays the Wrong Phone Number:
- If you’ve recently updated your phone number with B9 but Plaid still shows the old one and sends the OTP to the wrong number, please contact us at support@bnine.com. We’ll investigate and assist you in resolving the issue.