At B9, we are committed to providing excellent customer service. Our support team is here to help with any questions or issues. You can reach us in three easy ways:
In-app support
This is the best way to contact us.
-
Navigate to the Support Tab: Find and tap on the Support tab within the app.
-
Report an Issue: Click on "Report an issue."
-
Select Reason: Choose a suitable reason for your inquiry.
-
Describe Your Concern: Provide a detailed description of your issue or question to help us assist you better.
-
Agent Response: One of our agents will respond, usually within an hour during business hours.
If you prefer to contact us via email, you can reach us at support@bnine.com. Our agents monitor this inbox closely and will typically respond within an hour during business hours.
Please note that for in-app support and email channels are open the following hours:
- Mon-Fri: 6 AM to 9 PM Pacific Standard Time (9 AM to 12 AM Eastern Standard Time)
- Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)
Phone
If you prefer to speak with someone over the phone, you can call our customer service line at (888) 297-5504. Our phone support is available during the following hours:
- Mon-Fri: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)
Our agents are always ready to help you, so don't hesitate to reach out to us with any questions or concerns you may have. We are committed to making sure that your experience with B9 is a positive one.