As a financial institution, we at B9 strive to provide our clients with the highest level of service and transparency. One aspect of our service that can sometimes cause confusion is the concept of pending transactions.
Understanding Pending Transaction
When you make a transaction using your B9 card, the transaction initially appears as "pending" in your account. This is because the transaction is still being processed by the merchant's bank, and has not yet been fully settled. During this pending phase, adjustments can be made to the transaction amount, such as tips to merchants or changes in the total.
It's important to note that we at B9 cannot intervene during the pending phase of a transaction. We have no control over how long it takes for a transaction to settle, or whether any adjustments will be made to the transaction amount. This is entirely up to the merchant's bank and the payment network.
Once a transaction has fully settled, it will appear as "completed" in your account. The settled amount will be deducted from your available balance, and you will be able to see the transaction details in your transaction history.
If you have any questions or concerns about a pending transaction, we recommend the following:
1. Contact the merchant directly. They may be able to provide more information about the status of the transaction and any adjustments that have been made.
2. Dispute the transaction after it is settled. If you have any transaction that you want to dispute, please wait until the transaction is settled, and then contact our support team who will be happy to assist with transaction disputes. Our team will work with you to resolve any issues and ensure that your account is secure.
In conclusion, while pending transactions can sometimes cause confusion, they are a normal part of the transaction process. We at B9 are committed to providing our clients with the most reliable and transparent service possible, and we thank you for choosing us as your financial partner.