As a financial institution, we understand that direct deposit is an essential feature for our clients. We want to make sure that you receive your funds on time and without any issues. However, there may be times when you haven't seen the expected direct deposit in your account. Here are some steps you can take in such a situation:
Check the date when you are expecting the deposit to arrive. Make sure that the payment has been initiated from your employer or benefits provider.
If the date is today, please wait until the end of the day. Sometimes, deposits may post later in the day.
If the date has passed, please reach out to our support team at firstname.lastname@example.org and provide the trace number. We will investigate the issue and do our best to resolve it as soon as possible.
Please note that B9 never holds direct deposits. We will always post your funds as soon as we receive them from your employer or benefits provider. The timing of your deposit depends on when the sender initiates the payment to your B9 account. Deposits post Monday-to-Friday throughout the day.
If you do not see your direct deposit in your account, it means that we haven't received it yet. As soon as your direct deposit arrives, you will receive a push notification. We are committed to providing you with reliable and efficient service, and we appreciate your patience and understanding in such situations.