We understand that direct deposit is crucial for our clients. If you haven't seen the expected deposit in your B9 account, follow these steps:
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Check the Date: Verify the date you expect the deposit and ensure your employer or benefits provider has initiated the payment.
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Wait Until End of Day: If the expected date is today, please wait until the end of the day, as deposits may post later.
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Contact Support: If the date has passed, email our support team at support@bnine.com with the trace number, and we will investigate the issue.
Please note that B9 does not hold direct deposits; we post your funds as soon as we receive them from the sender. The timing of deposits depends on when the payment is initiated. Deposits typically post Monday to Friday throughout the day.
If you don’t see your direct deposit, it means we haven’t received it yet. You will receive a push notification as soon as it arrives. We appreciate your patience and understanding.