When it comes to onboarding with B9, we require our users to submit clear and legible images of their identification documents. This is an essential part of our verification process, as it helps us ensure the security of our financial services.
To make sure that your onboarding process goes smoothly, we have put together a few tips for uploading images of your ID or driver's license:
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Use the Original Document: Make sure to use the original document for your image, rather than a copy or a scanned image. This will ensure that the quality of the image is high enough for verification purposes.
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Use the Appropriate Document: When submitting your ID or driver's license, be sure to use the appropriate document as requested by B9. This will help us verify your identity quickly and efficiently.
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Take the Picture in a Well-Lit Room: To ensure that your document is captured clearly, take the picture in a well-lit room. This will help avoid any shadows or poor visibility in the image.
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Avoid Glare and Flash: When taking the picture, avoid any glares or flash. This can cause reflections or overexposure in the image, making it difficult to read.
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Capture the Entire Document: Be sure to capture the entire document in the picture, including all corners and edges. This will help us verify the document quickly and accurately.
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Check for Clarity and Legibility: Before submitting the image, double-check that all documents in the picture are clear and legible. This will help us verify your identity without any issues.
In case you fail to scan your ID or driver's license, there might be several reasons behind it. Here are a few things to check:
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Active Account under Different Phone Number: Ensure that you don't have an active account under a different phone number. If you do, request to update the phone number on your previous account.
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Expiration Date Missing: Ensure that your document has an expiration date, as our system does not accept documents without an expiration date.
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Retry if unsuccessful: Sometimes, the system might be experiencing heavy traffic or temporary glitches, causing issues with the image upload. In such cases, we recommend trying several times, as it might allow the scan after a few attempts.
If you are still facing difficulty in uploading your image, please contact our customer support team via app or emailing support@bnine.com. We will be more than happy to assist you in the onboarding process.
We hope that these tips will help make your onboarding process with B9 a smooth and hassle-free experience. Thank you for choosing B9 for your financial needs!